Refund policy

Return & Exchange Policy

At Ayzal Fatimah, customer satisfaction is our top priority. If you encounter any issues with your purchase, our return and exchange guidelines are detailed below.

Return & Exchange Window

We offer a 7-day return and exchange policy, which means you have 7 days from the date of receiving your parcel to request a return or exchange.

Eligibility Criteria

To qualify for a return or replacement:

• The item must be unworn, unwashed, unaltered, and in the exact condition received.

• All original brand tags, packing materials, and accessories must remain intact.

• A valid proof of purchase (Order number, invoice, or receipt) is required.

Non-Returnable & Non-Exchangeable Items

• Custom & Tailored Orders: Made-to-order, customized, or altered garments cannot be returned or refunded.

• Sale & Clearance Items: Articles purchased during promotional discount events or clearance sales are final sale.

Damaged, Defective, or Incorrect Articles

Please inspect your shipment immediately upon arrival. If an item is damaged, defective, or incorrect:

1. Contact us within 48 hours of receiving your package.

2. Provide your order number along with clear pictures or a short unboxing video highlighting the issue.

3. Once verified, our team will arrange a prompt replacement or resolution at no extra shipping cost to you.

How to Initiate a Return

1. Contact our support team via:

   • WhatsApp: +92 300 9491975

   • Email: ayzalfatimahshop@gmail.com

2. Once your request is confirmed and authorized, please package the item securely and dispatch it via a trackable courier service to our return address:

Ayzal Fatimah

Shop #11, Nawab Bazar, Azam Cloth Market,

Lahore, Pakistan.

Contact: +92 300 9491975